GDPR and your data protection

Your privacy is important to us at SYSTEMCOM

General Data Protection Regulation

The EU General Data Protection Regulation (GDPR) is now in force across the EU. This legislation changes the way companies can collect and use your data. The General Data Protection Regulation (GDPR) offers more control to you, which ensures personal information is protected and used accordingly by third parties.


We would like your consent


It is important to SYSTEMCOM that we can continue to communicate efficiently with all our customers, with useful and engaging content that is relevant to your business interests, including promotions, product updates, industry news, exhibitions and webinars. We require your consent to continue to do this. We respect that our customers view communications differently, so ask that all existing customers confirm their consent to continue receiving emails – without consent you could miss:

· Promotions

· Product Information (including firmware & security updates and new products)

· Exhibitions and Webinars relative to your business

· Account Support

You have the right to change your mind and unsubscribe from any (or all) communications by logging in to “My Account” and clicking “Change Communication Preferences”.


SYSTEMCOM commitment to the GDPR


At SYSTEMCOM we are dedicated to ensuring high standards of data privacy and recognize that we need to take steps to meet the demands of the GDPR. We have summarized our preparation for the GDPR in this statement and this includes the implementation of policies, procedures, and controls to ensure maximum and ongoing compliance. This will be continuously updated as necessary.


Identifying personal data


We have documented what personal data we hold, where it came from and with whom we share it. At SYSTEMCOM we are currently in the process of seeking confirmation from our suppliers in respect of their compliance with GDPR.


Policies and Procedures


We have revised our data protection policies and procedures to meet the requirements and standards of the GDPR including:

Data breaches  - we have put in place procedures to identify, assess, and investigate any suspected personal data breach at the earliest possible time and will notify individuals or any applicable regulator where we are legally required to do so.

Data retention and erasure  - we have included data retention provisions into our privacy policy and will ensure that personal information is stored, archived and destroyed compliantly. We have dedicated erasure procedures in place where, in some circumstances, individuals can request us in writing to delete their data.

Subject access requests  - we have revised our subject access procedures to accommodate the revised timeframe for providing the requested information and try to respond to all legitimate requests within one month. We have also included this individual right in our privacy policy.


Third Party Marketing


We will get your express opt-in consent before we share your personal data with any company outside SYSTEMCOM for marketing purposes.

By opting-in you give consent for SYSTEMCOM Limited to share your details with third party companies. This may include the purpose to provide product support, setup and advice. Sharing your personal data with third party service providers allows us to efficiently serve our customers. This enables us to assist you in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions such as product enquiries or expressed interest via our marketing campaigns (via email or website journey).


Privacy Policy


We have revised our privacy policy to comply with the GDPR, ensuring that individuals whose personal information we process are aware of why we need it, how it is used, what their rights are, to whom the information is disclosed, what safeguarding measures are in place to protect their information and the right to complain to the Information Commissioner’s Office if they think there is a problem in the way we have handled their data.

We strive to offer a high level of service and we believe that through communicating, our customers can benefit from key insight within the industry and take advantage of competitive pricing.

For further privacy information click here to read our privacy policy.

For information regarding cookies click here to read our cookie policy.

For any queries relating to GDPR and your privacy please contact us by