Depending on the country, standard delivery time within EU varies between four to seven calendar days. For deliveries outside of EU the time may increase up to 14 calendar days. For precise delivery time to your country, please contact your sales representative.
If the delivery of the product lasts longer, or if we can not deliver everything on time, you will hear it as soon as possible. If we can not deliver an ordered product you will get your money back within three working days. If a product is damaged or lost before it reaches you or a beneficiary nominated by you, that is our responsibility.
Packages are shipped with a tracking number. We will provide you with a link to track your package online. Boxes are amply sized and your items are well-protected.
The standard delivery fee for parcels below 70kg is â‚¬30 excluding VAT. For heavier shipments please contact your sales representative.
In the recent years there have been several serious accidents with air planes containing Lithium ION or Lithium METAL batteries. These accidents have resulted in fire, air plane crash and fatalities.
The International Civil Aviation Organization (â€śICAOâ€ť) announced changes to the dangerous goods regulations for the air transport of Lithium ION and Lithium METAL batteries. Please notice that all vendors, distributors etc. have to handle battery shipments according to the dangerous goods regulations.
As of April the 1st we can ship Lithium ION and Lithium METAL batteries with road based transport services (Standard Services). No any air-based services with batteries are possible.
These new rules have effect on products as laptop batteries, power banks, coin button batteries, batteries for mobile phones and cameras etc. In general batteries which are sold separately.